Privacy Policy
This Privacy Policy explains how SimFalcon (“we”, “us”) collects and uses personal data when you visit our website, request a quote, or contact us.
What we collect
- Contact details you submit (name, email, phone number).
- Quote details (use case, country, quantity, device/model information you provide).
- Basic technical data (IP address, browser/device data) for security and analytics.
Why we collect it
- To respond to quote requests and provide support for setup.
- To communicate about pricing, orders, delivery, and technical queries.
- To improve website performance, prevent abuse, and measure marketing effectiveness.
How we share it
We do not sell your data. We may share data only when needed to operate the service (e.g. hosting, email delivery, analytics) or when legally required.
Retention
We keep submitted quote/contact data only as long as necessary for the purpose it was collected, and for legitimate business or legal reasons (e.g. keeping a sales record, preventing fraud).
Your rights
Depending on your location, you may have rights to access, correct, delete or restrict use of your personal data. To request this, contact us at sales@simfalcon.com.
Cookies / analytics
Essential cookies (for example the session cookie that keeps our forms secure, and the record of your cookie choice) are always used. With your permission we also use analytics and advertising tools - Google (including Google Ads and Google Tag Manager), Meta and similar services - which may set cookies or use similar technologies to measure how the site is used and how our adverts perform. These stay switched off until you choose "Accept all" in the cookie banner. If you choose "Reject non-essential" they stay off; Google's tags may still send limited measurement signals that do not use cookies. You can change your choice at any time with "Cookie settings" at the bottom of any page, or here:
Calls and messages from our adverts. If you call us from a Google advert, the call may be routed through a Google forwarding number. Google tells us the date, time and length of the call, whether it was answered and your area code. We keep a record of each tap on our phone and WhatsApp links: date and time, page, type of tap, device type and your cookie choice. If you accepted advertising cookies it also includes Google's advert-click identifier and a random visit identifier, so repeat taps count once. It contains no name, number, email address or IP address and is used only to see which pages lead to calls and messages. If you message us on WhatsApp, WhatsApp (Meta) handles the message under its own terms.
Contact
If you have any questions about this policy, contact sales@simfalcon.com.